Privacy Policy

Introduction

Welcome to https://home-care-services-los-fresnos-texas.primarycareaid.com! We are dedicated to delivering exceptional home care services in Los Fresnos, Texas, and we take the privacy and security of your personal information very seriously. This Privacy Policy explains how we collect, use, and protect data related to our users and service recipients, ensuring transparency and compliance with global privacy standards.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://home-care-services-los-fresnos-texas.primarycareaid.com.
Any mobile applications or software we offer.
Services and products accessed through our platform.
Interactions between our users, customers, and authorized service providers.

Please note that this policy does not extend to external websites, apps, or services linked from our platform. These third-party entities have their own privacy practices, governed by their respective policies.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

Authorized User Access: When you create an account and use our applications or services, we process your data to facilitate your experience as an authorized user.
Website Visits: Any time you visit our websites, we may collect information about your browsing behavior, which helps us improve our online platforms.
Communication: We may reach out via emails, calls, or text messages (SMS) for newsletters, service updates, or promotional offers, with your consent unless specified otherwise.

Personal Data Collection

We gather various types of personal information to provide and enhance our services:

Account Details: This includes usernames, passwords, and contact information used for account creation.
Payment Information: Credit card numbers, billing addresses, and payment history are processed securely for transactions.
Financial Data: We may collect financial records to verify eligibility for certain services or promotions.
Purchase History: Information about products or services purchased from us, including quantities and prices.
Mobile Device Identifiers: Unique device identifiers and mobile app usage data to provide personalized experiences.
Location Data: With your consent, we access location information to tailor local service offerings.
Feedback and Reviews: User-provided feedback, ratings, and reviews help us improve our services.
Social Media Information: If you choose to connect our services with your social media accounts, we may access basic profile information.
Product Preferences: Data about products or services of interest helps us recommend relevant offerings.

We obtain this data through direct user input, automated systems (like cookies and device trackers), and third-party sources who share data with us in compliance with their privacy agreements.

Cookies

To enhance your experience on our platforms:

Strictly Necessary Cookies: These are essential for website functionality, ensuring a smooth browsing experience.
Preference Cookies: We use these to remember user preferences and settings.
Analytics Cookies: They help us understand how users interact with our sites, providing insights for improvement.

Users can manage their cookie choices through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We store personal data only for as long as it is necessary for the purposes described in this policy or as required by law:

Legal Requirements: We retain data to comply with legal obligations, such as tax and employment records.
Business Purposes: Personal information may be kept for our legitimate business interests, including service improvement and marketing.
Data Anonymization: Once the retention period ends, or when data is no longer needed for the specified purposes, we securely delete or anonymize the information.

Security Measures

Implementing robust security protocols is paramount to protecting your data:

Encryption: We use encryption technologies to safeguard sensitive data during transmission and storage.
Secure Processing: All financial transactions are processed through secure third-party payment gateways.
Access Control: Strict access controls ensure that only authorized personnel can access personal information.
Regular Audits: Regular security audits and updates help us maintain a robust security posture.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or store personal data from minors, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal information:

Access: The right to request access to the personal data we hold about you.
Rectification: Correcting inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Requesting the deletion of your personal data under certain circumstances.
Restriction: Limiting the use or processing of your personal information.
Data Portability: Receiving a copy of your personal data in a structured, commonly used format.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising your privacy rights.
Complaints and Appeals: Filing complaints with supervisory authorities or appealing our decisions regarding your data.

To exercise these rights, please contact our Data Privacy Team at your convenience.

Changes to Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements:

Any modifications will be posted on this page with an updated revision date.
We encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to data privacy:

Email: [email protected]
Postal Address: [Provide physical address]

We are committed to handling your personal information with the utmost care and respect for your privacy. Thank you for choosing our services!